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Billing & Plans

Your Gauge subscription is managed from the Billing tab, and payments run through Stripe. This page explains where billing lives, how to manage or upgrade your plan, what the free trial covers, and how usage limits and plan-gated features affect what you can do in the app.

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Managing Your Subscription

Billing lives under Settings → Billing. The tab opens with a Current Plan card showing your plan, a status badge (for example, Active or Trialing), and your next renewal date. From here you can:
  • Billing Portal — Opens the Stripe billing portal, where you manage payment methods, view invoices, and update or cancel your subscription. When you finish, you return to Gauge.
  • Activate Subscription — Appears when your organization needs to start a paid plan. It opens a pricing table where you choose a plan and check out through Stripe.
  • Subscribe — Agency organizations use this to start their subscription through a dedicated Stripe checkout.
If your organization has an active subscription but no billing record yet, you’ll instead see a Manage Billing link that takes you to the Stripe portal.
If a payment fails, the Billing tab shows a Payment Past Due notice. Update your payment method in the Billing Portal to avoid an interruption in service.

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Free Trial

When your organization is on a trial, a Free Trial banner appears at the top of the Billing tab. It shows how many days remain, a progress bar, and a reminder to add a payment method to continue after your trial ends. Your trial’s end date is also listed on the Current Plan card as Trial ends. To keep access after the trial, open the Billing Portal (or use Activate Subscription) and add a payment method before the end date.
Whether the free trial is offered on checkout is controlled per organization. If you don’t see a trial option and expected one, contact your Gauge representative or support.

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Usage Limits

Your plan determines how much of Gauge you can use. Limits apply at both the organization level and the individual topic (category) level, and cover:
  • Topics — how many you can track.
  • Prompts — how many you can add, either overall or per topic.
  • Content artifacts — how many pieces of content you can create, counted per topic per month.
  • Chat messages — how many messages you can send in an Ask Gauge conversation.
Some limits are capped and some are unlimited, depending on your plan. When you reach a cap, Gauge stops you from adding more of that resource and points you toward upgrading. Monthly limits reset at the start of each billing period.

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Feature Access

Higher-value areas of Gauge are gated by plan. If your plan doesn’t include a feature, Gauge shows an upgrade screen (“Unlock the full power of Gauge”) in place of that area, with a button to activate a subscription. On the free plan, gated areas include the dashboard, Action Center, content, audits, research, prompts, topics, citations, and ads. Upgrading unlocks these areas and raises your usage limits.
Not sure which plan fits your needs, or want to change plans? Open the Billing Portal from Settings → Billing, or reach out to [email protected].