Troubleshooting data

First, check your date range and filters. Two reports can show different results simply because they include different prompts or engines.

Answers and visibility

Problem	What to do
A new prompt has no answers	Open the prompt and check whether it is still processing. If it stays empty, send support the prompt link and when you added it.
One engine is missing	Check that it is enabled. For BYOK, check the provider connection for errors.
Today’s results are incomplete	Wait for collection to finish, or compare an earlier completed day.
A topic shows a dash	Check whether it contains non-branded prompts with answers. An entirely branded topic has no visibility percentage.
Your brand appears but your site has no citations	Open the sources. AI can mention your brand without citing your website.
Numbers changed after editing prompts	Compare the same prompts and engines across dates. Adding, deleting, or reclassifying prompts can change the result.

Problem	What to do
Google is connected but metrics are blank	Select and save the right properties, then check their sync status. See Google integration.
Library has citations but no traffic	Connect GA4 for human visits or server logs for bot visits.
No bot traffic	For Vercel, check that the drain’s Authorization header starts with `Bearer` and Production is enabled. For a Cloudflare Worker, check that DNS records are proxied and the route matches your site traffic. If you regenerated the secret, update it in the connected drain or Worker. See AI Traffic setup for more checks.
A CMS import is incomplete	Check the selected content and field mapping. Resolve any error before repeating the import. See CMS integrations.
An integration or feature is missing	Confirm you’re in the right workspace, then contact support to check access.

For help interpreting a number, see Understanding your metrics.

Email [email protected] with the page link, filters, visible error, and what you expected. Never send passwords or API keys.