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How do I get started?

Sign in at app.withgauge.com, enter your company name and website, and review the suggested competitors and prompts. A prompt is a question Gauge asks AI on your behalf, such as “Which help desk tools work well for an online store?” Open Prompts to read the collected answers and Dashboard for overall visibility. You can start before connecting website analytics or a CMS. The quickstart walks through each step.

Which AI engines can I track?

Gauge tracks ChatGPT, Google AI Overviews, Google AI Mode, Gemini, Perplexity, and Microsoft Copilot. Claude and Grok can also be enabled through BYOK, where your provider bills you separately. Engine availability depends on your workspace configuration. See AI Engines for collection details.

How often does data update?

Prompts run on a daily schedule, and Gauge starts collecting answers when you add a prompt. Individual engines finish at different times. Use the freshness indicator and answer dates; see Prompt Runs for methodology and Troubleshooting data for missing results.

Why does my own test get a different answer?

AI answers vary between runs. Your account history, model, search settings, and location may also differ from Gauge’s collection. Gauge uses fresh sessions and the collection methods described in Prompt Runs. Compare multiple answers with matched settings before drawing conclusions.

Does being mentioned first improve visibility?

No. Visibility measures whether a brand appears in the answer. Mention order does not change that metric. Read the full answer and sentiment to understand how the brand is described.

How many prompts should I track?

First inspect a small set of relevant prompts. Then expand toward at least 200 as your allowance permits, covering discovery questions, use cases, comparisons, and branded questions. Broad coverage helps avoid a baseline dominated by one narrow topic. Mark branded questions appropriately; see Branded Prompts.

What is the difference between visibility, citation rate, and mention rate?

Visibility measures answers naming your brand. Citation rate measures answers citing a URL or domain. A page’s mention rate measures how often a brand appears among the answers that cite that page. See the worked example.

Does good SEO guarantee good AI visibility?

No. Search visibility is useful context, but an AI answer may use different queries and sources and may not name your brand. Compare actual answers and citations alongside your search metrics.

How soon will a content change work?

Timing varies with the content, indexing, engine, and prompts. Do not treat a single changed answer as a trend. Action Center evaluates eligible completed content actions after a waiting period of at least 14 days; that is an evaluation delay, not a guarantee of improvement.

Which integrations are available?

Gauge connects to Google Analytics 4 for website traffic, Google Search Console for search performance, server logs for AI bot visits, and PostHog for product analytics. It supports Webflow, Framer, Sanity, and GitHub publishing. Slack lets you use Ask Gauge in your team’s channels, and MCP connects AI clients to Gauge. Open Settings → Integrations to connect available tools; availability depends on your organization. See the integration guides for setup and MCP for AI client access.

Can I manage multiple clients?

Yes. An agency account lets your team switch between separate client workspaces, each with its own prompts, competitors, and data. Billing combines a monthly agency base fee with a charge for each active client. Activating a client starts daily prompt runs; deactivating stops them. See Agencies for signup, client management, and proration details.

What does Gauge cost?

Gauge Chat Growth costs $599/month, with a one-week free trial. It includes:
  • 600 prompts run daily across six AI platforms: ChatGPT, Google AI Overviews, Google AI Mode, Gemini, Perplexity, and Microsoft Copilot.
  • 18 publish-ready articles per month.
  • Unlimited Ask Gauge chats.
  • 5 team seats.
Gauge Chat Enterprise has custom pricing, with custom prompt, article, seat, and location allowances, plus recurring implementation and strategy sessions with the Gauge team. See Gauge Chat pricing for plan comparisons and Billing & Plans to manage a subscription. **Gauge Agents starts at 100/monthfor1,500credits∗∗,sharedacrosscodingsessionsandAgentPreferenceruns.Monthlyplansscaleupto100/month for 1,500 credits**, shared across coding sessions and Agent Preference runs. Monthly plans scale up to 20,000, with custom pricing above that. Runs stop when credits run out, with no automatic overage charges. Unused credits do not roll over. Gauge Agents is billed separately from Gauge Chat. See Gauge Agents pricing for all credit tiers and Billing and credits for usage and renewal details.

Can I use Gauge Chat and Gauge Agents together?

Yes. Both products use the same Gauge account, organization, and team, and you can use either one without the other. In Gauge Agents, use the Chat | Agents switcher at the top of the navigation to open the same organization in Gauge Chat. Press ⌘K (Mac) or Ctrl+K (Windows and Linux) in either product to search pages and organizations. See Using Gauge Chat and Gauge Agents.

Do I need separate invitations for each product?

No. An organization has one team across Gauge Chat and Gauge Agents. Inviting or removing someone in either product applies to both. See Team Members.

Is billing shared between Gauge Chat and Gauge Agents?

No. Each product keeps its own plan and billing. A shared team does not set up or charge for the other product. Gauge Chat is a paid subscription with a free trial. Gauge Agents uses credits and includes free credits to get started. See Billing & Plans and Billing and credits.

How do I get support?

Email [email protected] or use in-app chat. Include the relevant page link and filters so the team can reproduce what you see.