Check your allowance
Open your organization’s billing view, or use the CLI:How runs use credits
Gauge reserves credits when creating runs. For runs using Gauge’s provider keys, the final credit charge is reconciled with the run’s metered AI usage after successful execution. The balance while runs are in progress can therefore differ from the balance after they settle. A run that fails or times out receives a run-credit refund. Canceling a run does not receive the same refund. A successfully executed session can still fail an eval criterion; that is a measured outcome, not an execution failure. With BYOK, the provider charges your provider account separately and Gauge applies its run credit charge. Confirm which funding arrangement you are using before interpreting costs.If a run cannot start
Check the available balance, subscription state, and Can run indicators ingauge billing status. A run needs sufficient available credits for its reservation; a small positive balance may not be enough. A multi-run request can produce fewer runs than requested when credits are limited, so check the returned run count.
Resolve an unpaid or expired subscription, wait for renewal, or change the plan through billing as appropriate. Provider-key errors need a provider connection fix, even if credits are available.